Return Policy

Effective Date: 16-12-2024

At Spiritual India Inc., we aim to provide high-quality spiritual products to enhance your pooja and havan experiences. If you are not completely satisfied with your purchase, our Return Policy outlines the conditions under which returns are accepted. Please read this policy carefully before initiating a return.

1. Eligibility for Returns

a. Returnable Items

You may request a return for the following items:

• Products that are damaged during transit.
• Incorrect items delivered.
• Defective products.

b. Non-Returnable Items

The following items are not eligible for returns:

• Customized or personalized products.
• Used or opened items, unless they are defective.
• Items without original packaging or proof of purchase.

2. Return Request Process

• Timeframe: Return requests must be initiated within 7 days of receiving the product.
• How to Initiate a Return:
  • Email us at Info@poojahavanam.com with the subject line “Return Request.”
  • Include your order details, reason for the return, and supporting evidence (e.g., photos of the product showing damage or defects).
  • Alternatively, you can call us at +91-02269718126 for assistance.

3. Conditions for Return Approval

• The product must be unused, in its original condition, and accompanied by all original packaging, tags, and accessories.
• Returns that do not meet these conditions may be denied.

4. Return Shipping

• For Approved Returns:

  • Customers are responsible for shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
  • We recommend using a trackable shipping service to ensure safe delivery of the returned item.

• Return Address:
  Spiritual India Inc.
  E5, Sharma Colony,
  Budh Vihar Phase-2,
  New Delhi – 110086

5. Refund or Replacement

• Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your return.
• If Approved:
  • You may choose between a replacement, exchange, or refund.
  • Refunds will be processed to the original payment method within 7–10 business days.

6. Contact Information

For questions or assistance regarding returns, please reach out to us:

• Email: Info@poojahavanam.com
• Phone: +91-02269718126
• Address:
  E5, Sharma Colony,
  Budh Vihar Phase-2,
  New Delhi – 110086

Note: Spiritual India Inc. reserves the right to update or modify this Return Policy at any time. Changes will be reflected on this page, and it is your responsibility to review the policy periodically.